.... "Discover The DockPoint Difference"
***IMPORTANT NOTICE***
iXpress Wireless customers are not currently affected by service interruption when payments are not made on time. Effective 1/1/06, if your payment is not received prior to the end of your 10-day grace period, your service will be suspended. The late fee of $5.00 will still apply. As well, there will be a $25.00 reconnection fee assessed. If circumstances arise where you are unable to make your payment prior to the end of your 10-day grace period, you can avoid these consequences by contacting the billing department to make payment arrangements, either via telephone or via e-mail to billing@dockpoint.net.
DockPoint Internet Solutions is committed to excellent customer service. Technical Support is available* to assist our clients, answer question, and resolve issues with their Internet connection and e-mail program. Online Technical Support is available in the FAQ (Frequently Asked Questions) section of the DockPoint Web Site.
* Some service plans may not include this service free of charge.
DockPoint does limit Technical Support to Microsoft Internet Explorer, Netscape Navigator, Microsoft Outlook, Microsoft Outlook Express, Netscape Communicator, Mac OS 7 and above, Windows 98 SE through Windows XP. We do not support third party software through our Technical Support/Customer Service Department.
We also provide extensive 24/7 online access to your Service Plan. Our convenient online Customer Support section can help you make simple changes like:
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Edit/Change
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